Frequently Asked Questions
Everything you need to know about your ergonomic seating experience.
What is the standard shipping time for Ergohuman chairs?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days to arrive.
Do the chairs come fully assembled?
To ensure safe transport, our chairs are shipped semi-assembled. We provide all necessary tools and a clear step-by-step guide that allows most customers to complete assembly in under 20 minutes.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your comfort level, you can return the chair in its original packaging for a full refund, minus any applicable restocking fees.
Is there a warranty on Ergohuman products?
Yes, all our chairs come with a comprehensive 5-year warranty covering the frame, mesh, and functional components like the gas lift and casters against manufacturing defects.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you invest in your health over time.
How do I adjust the lumbar support on my chair?
The Ergohuman features an automatic flexible lumbar support system. You can adjust the height of the backrest to ensure the lumbar section aligns perfectly with the curve of your lower spine.